bubusheetal's CV
bubusheetal
Secretary/Admin/Sales Manager/Customer Service
Profile summary
Versatile sales and hospitality manager with 23 years of cross-cultural experience across the GCC and India, specializing in event operations, guest relations, and administrative support. Known for driving revenue growth, managing stakeholder relationships, and delivering upscale guest experiences across multiple luxury properties. Committed to operational excellence and maintaining the highest standards of service delivery within fast-paced environments.
Career highlights
Event Operations And Vendor Management: Managed vendor negotiations and staff coordination to align with event goals and audience targets at Caravela Beach Resort.
Executive Support And Office Administration: Managed travel arrangements, tracked daily expenses, and maintained the office filing system while serving as the primary point of contact for stakeholders at SMP Reality.
Event Sales And Client Relations: Presented banquet options to clients, negotiated space, dates, and rates, and managed administrative execution for all planned events at The Den Bengaluru.
Key skills
Professional experience
Reports to executive leadership while directing property event operations and guest relations approaches. Oversees financial planning, promotional campaigns, and vendor partnerships for all resort functions.
- Prepared financial plans and maintained adherence to established budgets for property events.
- Hired event staff and negotiated contracts with external vendors for operational support.
- Directed marketing initiatives to promote scheduled events to target audiences.
- Managed day-of event operations to ensure smooth execution of all activities.
- Evaluated event outcomes and generated post-event reports analyzing success metrics.
Shaped executive operations reporting directly to the Managing Director, steering administrative workflows across internal teams and external partners.
- Managed executive calendars and coordinated meetings, appointments, and events.
- Supervised clerical staff and oversaw office supply inventory.
- Prepared weekly, monthly, and quarterly expense reports and handled meeting minutes.
Guided academic operations and research initiatives for students and staff under department leadership. Shaped educational delivery, faculty mentorship, and institutional representation at external events while directing research funding proposals and departmental administration.
- Recruited, trained, and mentored new teaching assistants and junior staff members.
- Conducted research, published papers in academic journals, and wrote proposals to secure funding.
- Taught and supervised undergraduate and graduate students while overseeing laboratory experiments.
Steered event operations and revenue generation strategies, maintaining direct oversight of client correspondence, vendor coordination, and calendar planning. Aligned sales initiatives with demand forecasts to secure group bookings across high and low activity cycles.
- Presented banquet options to clients, negotiated space, dates, and rates, and managed administrative execution for all planned events.
- Conducted sales outreach through mail, telephone, customer outings, and site inspections to secure new business and repeat conference bookings.
- Reviewed availability across the next 6 months to manage demand dates and recorded all inquiries accurately in Opera SM and Delphi software.
- Managed check-in and check-out procedures, reservations, financial transactions, and luggage collection while ensuring proper arrival greetings for all clients.
- Provided personalized services for VIPs, elderly, disabled, and children, and addressed in-room dining requests, complaints, and tourist recommendations.
- Answered all incoming customer requests within 24 hours.
- Managed contract and tender preparation alongside confidential file management and mail handling operations.
- Coordinated and executed special events, internal meetings, and administrative projects according to requests.
- Executed sales plans to attract new accounts.
- Targeted existing accounts to secure repeat business.
- Arranged and implemented sales and marketing plans while organizing staff training sessions.
- Generated real estate business through meetings with investors in Dubai between 8th July 2014 and 15th August.
- Maintained direct relationships with corporate clients to ensure all stay requirements were met.
- Motivated sales representatives to secure new clients and achieve sales targets.
- Developed training programs Using varied methods to cater to different learning styles.
- Maintained current client accounts while actively identifying new markets and potential customer segments.
- Organized site inspections and familiarization trips in conjunction with the hotel team.
- Assembled welcome collateral packages containing room service menus and local area descriptions for arriving guests.
- Arranged travel logistics and recorded messages while interacting with visitors to determine individual preferences.
- Attended pre-flight briefings and executed safety checks before flights.
- Greeted passengers, checked tickets, and directed them to their seats.
Education
English Literature
- successfully completed bachelors degree in English Literature
Hospitality and Tourism Management
Certifications
Languages
English · Professional
Arabic · Professional
Hindi · Professional
French · Professional
Punjabi · Professional